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Terms of Use

WELCOME TO ORDER DESK

This Agreement was last updated on August 5, 2024.

By using the Services (as defined below), You agree to the terms below.

Many of the sections of this Agreement offer “Summaries” at the beginning, which are meant merely to explain the terms of the Agreement and are not meant to offer additional or different terms.

1. Scope of Agreement

These Terms and Conditions of Use (otherwise known as the “Agreement”) is between you, (“You”), and SparkWeb Interactive, Inc. d/b/a Order Desk (“Order Desk” or “We” or Us”).

These Terms and Conditions apply to your use of the Site located at orderdesk.com The information provided on the Site, as well as mobile applications we may provide, any emails you may receive from Us, or any orders we fulfill upon request from you or services we provide for you related to web design or development, social media consultation, e-commerce, or web hosting, constitute the Services.

When You use the Services, are the terms that will govern Your use. We may change the terms of this Agreement from time to time if needed, but will post a notice of such changes so that You know what they are. 

Our Site, App, and Services are not directed at children under 18 years of age, and we do not knowingly collect or receive Personal Information from them or sell or share such information.

2. Registration for Use of the Services

In order to provide you with services, we may require you to establish an account with us. You are responsible to keep your username and password safe, as you are responsible for any activity which occurs through your account, including orders placed.

3. Permission for Electronic Communication

By accessing or using the Service, registering, sending an email or otherwise communicating with Order Desk through the Service, you are communicating with Order Desk electronically, and you agree to receive electronic communication from Order Desk, by email and by posting to any of the Properties. You agree that any electronic communication from Order Desk satisfies any legal requirements that such communication must be in writing. You also agree that any communications or materials that you provide to Order Desk or the Service, including, without limitation, by posting to the Service, email or otherwise, are and will be treated as non-confidential and non-proprietary.

4. Content on the Services

The content on this Site may change at any time.

The Services contain content developed by Us and other third parties (“Content”). We do not warrant the accuracy of any information on the Services.

5. Licenses

We grant You a limited, revocable, non-exclusive and non-transferable license, to access and use the Services for Your internal business purposes. You may not resell the Services.

6. Availability and Use of the Services

A. The availability of the Services depends on many factors, including some factors that are beyond Our control, such as Your connection to the Internet and the Internet backbone. We shall not be liable to You if You cannot use the Services due to any reason. You are responsible for making sure your computer or mobile device has the right software to allow you to access and use the Services.

B. You are responsible for complying with Order Desk’s Acceptable Use Policy, which is incorporated into this Agreement. 

C. We reserve the right to access or modify your data to ensure platform integrity, security and to be able to provide support. The way we access data is outlined in our Privacy Policy.

6.1. Chargebacks and Account Termination

By using the Services, you agree to the following terms regarding chargebacks and disputed payments:

A. If you initiate a chargeback or dispute a payment with your credit card provider or financial institution, we reserve the right to terminate your account without notice.
B. Upon initiation of a chargeback, you will be prohibited from using our Services in the future.
C. Any attempt to re-register or use our Services after your account has been terminated due to a chargeback will be denied.

If you have a dispute regarding any charge, we encourage you to contact our customer support team first to resolve the issue before initiating a chargeback.

7. Links to Other Internet Sites

SUMMARY: We are not responsible for the content on any websites to which the Services have links, and We do not endorse any of those websites merely by providing links.

The Services may contain links to Internet sites owned, operated or maintained by third parties not under Our control. These links are provided for Your convenience of reference only. Such links are not representative of Our endorsement of the organization or individual associated with the linked site. You assume sole responsibility and liability for Your use of such linked sites.

8. Governing Law and Jurisdiction; Limit on Commencing Actions

(a) This Agreement is governed by the laws of the State of Idaho, U.S.A. without regard to the conflicts of laws principles thereof. You consent to the exclusive jurisdiction and venue of the state and federal courts in Boise, Idaho in all disputes arising out of or relating to the use of the Services.

(b) You must commence any cause of action or claim against Us within one (1) year after the cause of action or claim arises, otherwise You agree that Your cause of action or claim shall be barred.

9. International Access

Many of the Services can be accessed from countries other than the United States. The Services may contain products or services, or references to products or services, that are not available outside of the United States. If You access and use the Services outside the United States, You are responsible for complying with Your local laws and regulations. The foregoing notwithstanding, in order to come into compliance with GDPR regulations, you may read our revised Privacy Policy at https://www.orderdesk.com/legal/privacy-policy/ and review our Subprocessor Page at https://www.orderdesk.com/legal/subprocessors/.

10. Warranty Disclaimer; Limitation of Liability

SUMMARY: We offer the Services “as is.” We are not liable to You for any damages except direct, provable damages, and not for more than what You have paid Us in the month before the damage occurred.

(a) ALL CONTENT, SERVICES AND TRANSACTIONS ARE PROVIDED ON AN “AS-IS” AND “AS AVAILABLE” BASIS. THE SERVICES MAY INCLUDE INACCURACIES, MISTAKES OR TYPOGRAPHICAL ERRORS. SPARKWEB DOES NOT WARRANT THAT THE CONTENT WILL BE UNINTERRUPTED OR ERROR FREE. SPARKWEB DISCLAIMS ANY AND ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, TITLE, QUIET ENJOYMENT, DATA ACCURACY AND SYSTEM INTEGRATION.

(b) TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SPARKWEB, ITS PARENT, SUBSIDIARIES OR AFFILIATES, OR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS BE LIABLE FOR PUNITIVE, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, INDIRECT OR SPECIAL DAMAGES (INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, REVENUES, BUSINESS, USE, DATA OR OTHER INTANGIBLES), WHETHER OR NOT SUCH DAMAGES WERE FORESEEABLE AND EVEN IF SPARKWEB HAD BEEN ADVISED OF THE POSSIBILITY OR LIKELIHOOD OF SUCH DAMAGES.

(C) TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SPARKWEB’S TOTAL LIABILITY TO YOU FOR ANY DAMAGES (REGARDLESS OF THE FORM OF ACTION, WHETHER CONTRACT, WARRANTY, TORT, PRODUCT LIABILITY AND/OR OTHERWISE) SHALL NOT EXCEED IN THE AGGREGATE THE AMOUNT OF FEES ACTUALLY PAID BY YOU TO SPARKWEB FOR THE ONE MONTH PERIOD PRIOR TO THE ACT ALLEGEDLY GIVING RISE TO SPARKWEB’S LIABILITY.

11. Indemnity

SUMMARY: You agree to cover Our costs for any damage caused by You, including any damage to a third party.

You agree to indemnify, defend and hold harmless Order Desk, its parent, subsidiaries, affiliates, and their respective officers, directors, shareholders, employees and agents from and against any and all claims, liabilities, expenses (including attorneys’ fees) and damages arising out of claims resulting from Your access or connection to, or use of this the Services, including without limitation claims arising out of information or materials submitted to the Services by You, Your violation of a third party’s intellectual property or other rights, or any claims alleging facts that if true would constitute a breach by You of the terms and conditions of this Agreement. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by You, and in such case, You agree to cooperate with Us in the defense of such claims.

12. Relationship of Parties

No joint venture, partnership, employment, or agency relationship is created between You and Us as a result of this Agreement or any use of the Services. You agree not to hold Yourself out as a representative, agent, or employee of Order Desk and We shall not be liable for any representation, act or omission by You to the contrary.

13. Contact Information

Please send any questions or comments (excluding all inquiries related to copyright infringement) regarding the Services by e-mail to support@orderdesk.com or by regular mail to: Order Desk, 1200 N. Main St. #361, Meridian ID 83680.

14. Reservation of Rights

Any rights not granted to You in this Agreement are reserved by Us. Any rights not granted to Us by You in this Agreement are reserved by You.

ACCEPTABLE USE POLICY

This Acceptable Use Policy (this “Policy”) describes prohibited uses of the web services offered by SparkWeb Interactive, Inc. d/b/a Order Desk (“Order Desk” or “We” or Us”) and its affiliates (the “Services”) and the website located at https://orderdesk.com (the “Site”) The examples described in this Policy are not exhaustive. We may modify this Policy at any time by posting a revised version on the Site. By using the Services, you agree to the latest version of this Policy. If you violate the Policy or authorize or help others to do so, we may suspend or terminate your use of the Services.

No Illegal, Harmful, or Offensive Use or Content

We may terminate your access to the Service if we find in our reasonable discretion that your activities, including by using the Service, include activities that are illegal, harmful, fraudulent, or sharing content, including merchandise (“Content”) that is infringing or offensive. Prohibited activities or Content include:

  • Illegal, Harmful or Fraudulent Activities. Any activities that are illegal, that violate the rights of others, or that may be harmful to others, our operations or reputation, including disseminating, promoting or facilitating child pornography, offering or disseminating fraudulent goods, services, schemes, or promotions, make-money-fast schemes, ponzi and pyramid schemes, phishing, or pharming, or conspiring to commit violence against persons or property.
  • Infringing Content. Content that infringes or misappropriates the intellectual property or proprietary rights of others.
  • Offensive Content. Content that is defamatory, obscene, abusive, invasive of privacy, or otherwise objectionable, including but not limited to hateful conduct (promoting violence, or directly attacking or threatening others on the basis of race, ethnicity, national origin, sexual orientation, gender, gender identity, religious affiliation, age, or disability), or content that depicts or promotes physical violence, including sexual violence.
  • Harmful Content. Content or other computer technology that may damage, interfere with, surreptitiously intercept, or expropriate any system, program, or data, including viruses, Trojan horses, worms, time bombs, or cancelbots.

No Security Violations

You may not use the Services to violate the security or integrity of any network, computer or communications system, software application, or network or computing device (each, a “System”). Prohibited activities include:

  • Unauthorized Access. Accessing or using any System without permission, including attempting to probe, scan, or test the vulnerability of a System or to breach any security or authentication measures used by a System.
  • Interception. Monitoring of data or traffic on a System without permission.
  • Falsification of Origin. Forging TCP-IP packet headers, e-mail headers, or any part of a message describing its origin or route. The legitimate use of aliases and anonymous remailers is not prohibited by this provision.

No Network Abuse

You may not make network connections to any users, hosts, or networks unless you have permission to communicate with them. Prohibited activities include:

  • Monitoring or Crawling. Monitoring or crawling of a System that impairs or disrupts the System being monitored or crawled.
  • Denial of Service (DoS). Inundating a target with communications requests so the target either cannot respond to legitimate traffic or responds so slowly that it becomes ineffective.
  • Intentional Interference. Interfering with the proper functioning of any System, including any deliberate attempt to overload a system by mail bombing, news bombing, broadcast attacks, or flooding techniques.
  • Operation of Certain Network Services. Operating network services like open proxies, open mail relays, or open recursive domain name servers.
  • Avoiding System Restrictions. Using manual or electronic means to avoid any use limitations placed on a System, such as access and storage restrictions.
No Billing Abuse
  • Creating new trial accounts every time a trial period ends
  • Repeatedly reopening a locked store without payment
  • Initiating a chargeback, payment dispute, or other complaint about Order Desk to your financial institution without contacting our customer support team and allowing us to try to resolve the issue.

Our Monitoring and Enforcement

We reserve the right, but do not assume the obligation, to investigate any violation of this Policy or misuse of the Services. We may:

  • investigate violations of this Policy or misuse of the Services; or
  • remove, disable access to, or modify any content or resource that violates this Policy or any other agreement we have with you for use of the Services; or
  • terminate your access to the Services.

We may report any activity that we suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other appropriate third parties. Our reporting may include disclosing appropriate customer information. We also may cooperate with appropriate law enforcement agencies, regulators, or other appropriate third parties to help with the investigation and prosecution of illegal conduct by providing network and systems information related to alleged violations of this Policy.

Reporting of Violations of this Policy

If you become aware of any violation of this Policy, you will immediately notify us and provide us with assistance, as requested, to stop or remedy the violation. To report any violation of this Policy, please contact us.